Software Production Management & Reliability Engineering Manager

Hello, I'm Brett

Turning Tech Headaches into High-Fives, One Script at a Time.

Award: Morgan Stanley 2024 GenAI Hackathon — People's Choice Winner!

Find out more!

Transforming Complexity into Simplicity

As a Software Production Management & Reliability Engineering Manager at Morgan Stanley, I lead teams to ensure the stability and scalability of critical systems, drive automation to minimize manual intervention, and implement proactive strategies to optimize platform performance. With a focus on operational excellence, I collaborate across teams to enhance incident management, streamline deployments, and deliver high-reliability solutions in fast-paced, high-stakes environments.

Technical Problem Solver

Specializes in deconstructing complex challenges into precise, manageable solutions, ensuring efficient and effective outcomes.

SRE & Developer Advocate

Passionate about automating processes to enhance platform reliability. Experienced in team collaboration, technical community engagement, and driving innovation.

Production Support Engineer

Focused on enhancing platform stability by driving best practices, resolving incidents efficiently, and empowering developers with reliable tools.

Career Highlights

Some key metrics from my career so far.

20 +

Years of experience

60 +

Applications Supported

33 %

Reduction of Outages

30 %

TOIL Reduction

Experience

My professional journey and the roles I've held.

Software Production Management & Reliability Engineering Manager

Morgan Stanley
Mar 2020 - Present
Title: Vice President
Dept: Sales & Trading
Location: New York, NY

Managing a team of engineers responsible for the reliability and production management of critical software systems used by the firm's trading and investment operations.

Reliability & Production Engineer

Morgan Stanley
Jan 2014 - Mar 2020
Title: Vice President
Dept: Advisory & Sales Distribution
Location: New York, NY

Managing a team of engineers responsible for the reliability and production management of critical software systems used by the firm's trading and investment operations.

Application Support Engineer

Morgan Stanley
May 2008 - Jan 2014
Title: Associate
Dept: Advisory & Sales Distribution
Location: New York, NY

Managing a team of engineers responsible for the reliability and production management of critical software systems used by the firm's trading and investment operations.

Application Support Engineer

NTT Data (formerly Keane)
Oct 2004 - May 2008
Title: Senior Consultant
Location: Halifax, NS

Managing a team of engineers responsible for the reliability and production management of critical software systems used by the firm's trading and investment operations.

My Story

A timeline of my personal and professional life.

1990's - How IT All Began

  • Played video games on a Commodore 64.
  • Completed homework assignments on an Amiga 2000.
  • Spent weekends repairing desktops for family and friends.
  • Worked after school as a front-end designer for the local newspaper.

2000's - Professional Development

  • Received a Bachelor of Computer Science degree from UNB.
  • Moved to Halifax, Nova Scotia as a junior consultant at Keane (now NTT DATA).
  • Promoted to senior consultant and team lead at Keane (now NTT DATA).
  • Moved to New York City as a reliability and production engineer at Morgan Stanley.

2010's - Embracing Adulthood

  • Got married to my wife, Enerlise.
  • We bought our first house.
  • Became a first time father...
  • ...and again, 13 months later.

2020's - Still Going Strong

  • Moved to the Securities Lending support team.
  • Spent a lot of time working from home due to COVID-19.
  • Learning React. Created a simple web app.
  • Earned a SRE Practitioner Credly badge.

Skills & Technologies

A collection of tools, languages, and technologies I've worked with throughout my career.

technical

  • Ansible
  • Apica
  • AppDynamics
  • Automation
  • Autosys
  • Bitbucket
  • CSS
  • DB2
  • Git/GitHub
  • Grafana
  • HTML
  • JIRA
  • Javascript
  • Kafka
  • Linux
  • MacOS
  • Microsoft 365
  • Microsoft Copilot
  • Node.js
  • OpenAI
  • OpenTelemetry
  • Prometheus
  • Python
  • React
  • SQL
  • Selenium
  • ServiceNow
  • Shell Scripting
  • Splunk
  • Sybase
  • Windows

soft

  • Analytical
  • Capacity Management
  • Critical Thinker
  • Cross-team collaboration
  • DevOps
  • Disaster Recovery
  • ITIL
  • Leadership
  • Problem Solving
  • Project Management
  • SRE
  • TOIL Reduction
  • Team Player